How it works

AI, but not as you know it

AI is getting better at generating, predicting and automating tasks. What it can't do is automate high-impact decisions in consequential business processes. Until now.

Decision Deck solutions are built on Hybrid Intelligence, a neuro-symbolic AI framework. It turns evidence, policy, learned adaptive models and human judgement into governed decisions that can run safely inside risk-bearing operations.

Beyond
agents

Agents move work. Decision Deck governs the decisions inside that work.

Agents can move work tasks across tools. Decision Deck governs the decisions inside that work.

When the action matters, Decision Deck applies policy, weighs evidence, records the rationale and returns a decision state you can trust.

Beyond
better models

Models predict. Decision Deck decides what action follows.

A score can indicate risk, propensity or likelihood. It cannot tell you whether the action is allowed, justified, proportionate, profitable or defensible. Decision Deck turns predictive output into governed action.

Beyond
workflow automation

Workflow tools move cases. Decision Deck decides where the case belongs.

It determines what a case needs, review, evidence, escalation, suppression, intervention or no action, then sends the workflow forward with the reasoning and justification attached.

Beyond AI
governance software

Governance tools document control. Decision Deck applies control as the decision is made.

Policy, evidence, review and version history are in the live decision path, so compliance is enforced in the decision, not reconstructed after the event.

Beyond
analytics

Analytics explains what happened. Decision Deck reads what's happening and records why the decision happened.

It captures the evidence used, policy applied, reasoning path, alternatives rejected and action taken, creating decision-level truth for monitoring, audit and improvement.

Decision Deck is the governed decision layer for AI automation in real operations. It is where AI moves from recommendation to accountable action.

A governed AI decision platform

Decision Deck supports you to automate high-impact decisions by combining predictive models, business policy, behavioural context, human review and decision evidence inside live decision workflows. Use it as a platform to build your in-house solutions, or buy ready-made decision solutions from one of our trusted delivery partners.

Whether you build or buy, solutions are shaped using components configured to your use case. The final solution generally involves some, if not all, of the following steps and artefacts.

Flow

The decision map

Maps the decision points, journey and action states.

Schema featuretypesourcescore agenumcrm0.24 incomenumbureau0.41 regioncatcrm0.09 tenurenumcore0.17 statuscatcore0.32

Evidence schema

Documents the data and signals available.

Rules IF risk > 0.7 THEN review IF amount > 50k THEN escalate IF geo IN block THEN deny IF kyc = pending THEN hold

Policy pack

Configures policy rules, thresholds, review triggers and prohibited actions.

Graph module_a module_b module_c Σ

Model pack

Maps the predictive model types and Decision Blocks used.

Queue CASE-018 · high risk review CASE-019 · borderline review CASE-020 · evidence gap review 3 cases queued · reviewer JM

Human review model

Determines which cases go to humans for review, why, and what reviewers see.

Record DECISION-2026-04812 policy.v 1.4.2 model.v 2.1.0 evidence ✓ 12 fields reasoning ✓ path stored reviewer ✓ JM 14:02 outcome APPROVED hash 0x8a..f3 APPROVED

Evidence Vault template

Documents the evidence record required for each decision.

Monitor drift alert · t+14 w1w2w3w4

Simulation and monitoring

Maps what needs to be monitored and how changes are alerted and tracked.

API POST /input GET /case /decide workflow case sys

Integration contract

Configures API inputs, decision outputs and workflow or case-system handoff.

KPIs convmargloss fprevchrnret

Outcome scorecard

The commercial KPIs: conversion, loss, margin, backlog, false positives, review volume, complaint rate, churn, retention and more.